Goods will usually be delivered within 10-14 working days of receipt of your order unless express delivery or prior arrangement has been made.
All deliveries must be opened immediately upon receipt of delivery and any breakages must be reported to us within 24 hours of delivery either by phone or email.
You have the legal right to cancel your order within seven working days of receiving the goods under the Distance Selling Regulations. The returning of goods is your responsibility and they must be returned to us in the same condition they were received with the original packaging.
*EVRI. Please note that due to breakage rates we no longer accept any parcels from Evri/Hermes.
If you wish to cancel your order and return it to us, you must let us know within 14 days of receiving your parcel. You will then need to return the order to us, in its original packaging and at your own expense within 14 days and include your order number inside the package/box. If your order is in a branded box please do not write on the outside, this is part of the product and reduces any resale value. Please use a reputable courier with insured postage and tracking. Once we have received the order back we will inspect it and issue a full refund.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
All refunds will be processed within 14 working days.
Our Returns address is The Artists' Quarter, Unit 2, Holt Court, Pendle Street, Nelson BB9 7EB
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with .